Refund Policy

Prabhu Vastra - Refund Policy

We value our customers and strive to provide a hassle-free shopping experience. Please read our refund policy carefully to understand the terms and conditions.

1. Eligibility and Timeframe: We entertain requests for replacement, return, or refund only if the request is raised within 7 calendar days of receiving the product.

2. Replacement or Return Conditions: We will process requests for replacement or return under the following circumstances:

• Manufacturing defect in the supplied product.
• The product supplied is different from the product ordered.
• The product supplied must not have been used or worn out.
• The customer must return it in the same original packing in which it was received.
• The customer must supply the proof of purchase or receipt of the product.

3. Non-Eligibility for Return or Replacement: Customers shall not be eligible for return or replacement under the following circumstances:

• Items specified as "non-refundable" will not be returned/refunded.

 

4. Process of Returns and Refunds:

• At the time of making a request for a refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
• Only the amount equivalent to the value of the product returned shall be refunded, not the entire value of the purchase.
• Transportation cost for return shall be borne by the customer.
• The customer shall pack the product with due care. If the product received at the vendor's premises is damaged or worn out, the customer shall not be eligible for a refund.
• Once the returned item is received and inspected, we shall notify the customer through email. For electronic payments, once the return is approved, we shall process the refund electronically.
• For COD payments, we shall issue store credit.
• For any queries or delays in the refund process, please contact us at - care@prabhuvastra.com.

Thank you for your understanding and cooperation.